1. Overview
Rundeck operates on a monthly subscription model. We want you to be confident in your decision to subscribe, which is why we offer a free trial with full access before you commit to any payment.
Our general position on refunds is straightforward: we do not offer refunds for partially used monthly billing periods. However, we will always act in accordance with your rights under Australian Consumer Law.
2. Monthly subscriptions
When you subscribe to Rundeck, you are billed monthly in advance. If you cancel during a billing period:
- Your subscription remains active until the end of the current billing period
- You will not be charged again after that period ends
- No refund is issued for unused days remaining in the current period
This applies to both the Team Management module ($60/month) and the Ops module ($30/month), as well as the bundle subscription ($81/month).
3. Australian Consumer Law
Nothing in this Refund Policy excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded or limited.
Under the ACL, you may be entitled to a remedy (including a refund) if:
- The service has a major failure and cannot be fixed within a reasonable time
- The service is not fit for the purpose we described
- The service does not match what was represented at the time of purchase
If you believe you have an ACL consumer guarantee claim, please contact us at hello@rundeck.com.au and we will work with you to resolve it.
4. Exceptions we will consider
While our standard policy is no refunds for partial periods, we will consider refund requests on a case-by-case basis in the following situations:
- You were charged in error (e.g. double-billed, or billed after cancellation)
- A significant platform outage or failure prevented you from using the service for an extended period
- You subscribed accidentally and contacted us within 48 hours of the charge, without having used the platform during that period
We do not guarantee refunds in these circumstances, but we will always look at each situation fairly.
5. How to request a refund
To request a refund or raise a billing dispute:
- Email us at hello@rundeck.com.au with "Refund Request" in the subject line
- Include your account email address and the reason for your request
- We will respond within 5 business days
- Approved refunds are returned to your original payment method via Stripe within 5–10 business days
6. Contact
For any billing or refund questions, please contact us:
- Email: hello@rundeck.com.au
- Subject: Refund Request
- Business: Abide Media Group ABN 95 696 579 683
- Location: Queensland, Australia